au77 Responsible Gaming – Your Safety Comes First

Gaming Should Be Entertainment

At au77, we believe that online gaming and sports betting are a form of entertainment — not a way to make money, escape problems, or relieve stress. The vast majority of players who enjoy the au77 platform do so responsibly: they set budgets, play within their means, and treat gaming as leisure. We want every player to have that kind of experience.

For a small number of people, however, gambling can become a problem. Problem gambling can affect relationships, finances, work performance, and mental health. au77 takes this seriously. We provide practical tools that help you stay in control, and a support pathway for anyone who feels their gaming habits may be becoming harmful. This page explains everything you need to know about playing safely at au77.

Age Restriction – 21+ Only

au77 enforces a strict minimum age policy. No person under the age of 21 may register an account, make a deposit, or participate in any gaming activity on the au77 platform. During the account verification process, we check the date of birth you submit against identity documents. Any account found to have been opened by an underage player will be immediately closed, and all funds will be returned to the source payment method after a mandatory review.

If you are a parent or guardian and you believe a minor in your household may have accessed the au77 platform, please contact our support team immediately at [email protected]. We encourage all adults in households with minors to use parental control software to restrict access to online gambling platforms. Software options such as Net Nanny, Qustodio, and Kaspersky Safe Kids can be configured to block gambling websites on shared or household devices.

Recognising Problem Gambling

Problem gambling develops gradually and is not always easy to recognise in yourself. The following warning signs may indicate that your gaming habits are becoming harmful. If you identify with one or more of these signs, we strongly encourage you to use the self-exclusion tools available through your au77 account or to contact our support team for help.

Your Responsible Gaming Toolkit

au77 provides five practical self-management tools, all available free of charge through your account settings. You do not need to contact support to set deposit limits or session limits — you can do it yourself in seconds from your account dashboard. Here is what each tool does:

How to Activate These Tools

All responsible gaming tools are available directly from your au77 account settings panel. Here is how to access them:

• Log in to your au77 account and navigate to the Account Settings section from the main menu.
• Select "Responsible Gaming" from the settings menu to view all available tools in one place.
• Choose the tool you want to apply — deposit limit, session limit, cooling-off period, or self-exclusion — and follow the on-screen prompts to set your preferred parameters.
• All limits and restrictions take effect immediately or within the timeframes described above. You will receive an on-screen confirmation and an email or SMS notification when any limit or exclusion is successfully applied.

If you prefer, our 24/7 support team can apply any responsible gaming tool on your behalf. Simply contact us via live chat or email and request the specific tool you need. Our team will action your request promptly and confirm by email once it has been applied.

Our Commitment to Safe Play

Tips for Safe and Enjoyable Play

The following habits will help you enjoy gaming at au77 while staying in control of your time and money. We recommend all players — whether new or experienced — to keep these principles in mind every time they play.

• Set a budget before you start and treat any money you deposit as entertainment spend — money you are comfortable losing, just as you would spend on a cinema ticket or a meal out.
• Never chase your losses. If you have reached your session budget, stop playing. A losing streak is a normal part of gambling — chasing losses almost always makes the situation worse, not better.
• Keep gaming in balance with other activities you enjoy — exercise, time with family, social events, and hobbies. If gaming is starting to crowd out other activities you used to enjoy, that is a sign to cut back.
• Do not play when you are feeling upset, angry, depressed, or under the influence of alcohol. Emotional states and impaired judgment are the leading causes of overspending in online gaming.
• Use the session timer in your account settings to keep track of how long you have been playing. It is easy to lose track of time when you are in a game — the timer keeps you honest.
• Talk to someone you trust about your gaming habits. Keeping your gaming private from family or close friends is a warning sign. Transparency helps you stay accountable and makes it easier for people who care about you to offer support if needed.

Need Help? We Are Here

If you believe your gambling has become a problem — or if a friend or family member has raised concerns about your gaming habits — please do not wait to seek help. The sooner you take action, the easier it is to regain control. au77 offers two pathways for players who need support:

au77 does not judge players who come to us for responsible gaming support. Every request is handled confidentially by a trained member of our team. We will never use a responsible gaming request as a reason to restrict your account unfairly or to delay a withdrawal you are entitled to. Your wellbeing is always our priority.